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IH Interior Health Library

17 records – page 1 of 1.

Carlsbad CA: Owen-Stewart Performance Resources Inc. | Workplace Publishing , 2005. (CD-ROM, DVD)
Call No.
HD 30.3 AI291 2005
Location
KGH Library
Place
Carlsbad CA
Publisher
Owen-Stewart Performance Resources Inc.
Workplace Publishing
Pub Date
2005
Physical Description
1 DVD (6 min.) ; + 1 CD-ROM
Format
CD-ROM
DVD
Subject
Communication
Communication in personnel management
Conflict management
Abstract
"The non-violent martial art of aikido has won the accolades of leading thinkers because its enables participants to view conflict from a radically different perspective - one that allows individuals to resolve differences in a harmonious, noncompetitive, and productive manner. Now you can give your workforce these same powerful tools for use in their day-to-day workplace interactions." - Owen-Steward website
Series
Effective people skills
Notes
Companion CD-ROM: "Effective people skills: Facilitator guide" PDF (56 pgs.)
Call No.
HD 30.3 AI291 2005
Location
KGH Library
Loan Policy
21 days
Less detail
Carlsbad CA: Owen-Stewart Performance Resources Inc. | Workplace Publishing , 2005. (CD-ROM, DVD)
Call No.
HD 30.3 AS844 2005
Location
KGH Library
Place
Carlsbad CA
Publisher
Owen-Stewart Performance Resources Inc.
Workplace Publishing
Pub Date
2005
Physical Description
1 DVD (5 min.) ; + 1 CD-ROM
Format
CD-ROM
DVD
Subject
Communication
Communication in personnel management
Conflict management
Abstract
"Employees who lack the confidence to assert themselves in the workplace deprive your company of innovative ideas and valuable feedback, and they eventually end up frustrated and discontented with their jobs. Asserting helps these individuals to develop the skills they need to express ideas and goals that can make a difference at your company and to find greater satisfaction in their careers." - Owen-Stewart website
Series
Effective people skills
Notes
Companion CD-ROM: "Effective people skills: Facilitator guide" PDF (56 pgs.)
Call No.
HD 30.3 AS844 2005
Location
KGH Library
Loan Policy
21 days
Less detail

Conflict management: resolving disagreements in the workplace

http://iha.andornot.com/permalink/library11794
Kindler, Herbert S. Boston MA: Thomson Learning/Course Technology , 2006. Third edition. (Book)
Call No.
HD 42 K51 2006
Location
KGH Library
Author
Kindler, Herbert S.
Edition
Third edition
Place
Boston MA
Publisher
Thomson Learning/Course Technology
Pub Date
2006
Format
Book
Subject
Conflict management
Management
Problem solving
Series
Crisp fifty-minute
Notes
Human Resources purchase Jan. 2006
ISBN
1418862622
Call No.
HD 42 K51 2006
Location
KGH Library
Loan Policy
21 days
Less detail
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Coping with toxic managers, subordinates: ...and other difficult people

http://iha.andornot.com/permalink/library19448
Lubit, Roy H. Toronto ON: Prentice Hall , 2004. (Book)
Call No.
HD 42 L929 2004
Location
KGH Library
Author
Lubit, Roy H.
Place
Toronto ON
Publisher
Prentice Hall
Pub Date
2004
Physical Description
xxxi, 368 p.
Format
Book
Subject
Conflict management
Emotional Intelligence
Notes
"Using emotional intelligence to survive and prosper." -- Front cover.
Includes bibliographical references and index.
ISBN
0131409956
Call No.
HD 42 L929 2004
Location
KGH Library
Loan Policy
21 days
Less detail
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De-escalate : how to calm an angry person in 90 seconds or less

http://iha.andornot.com/permalink/library19791
Noll, Douglas E. New York NY: Atria Paperback , 2017. (Book)
Call No.
BF 723 N793 2017
Location
RIH Library
Author
Noll, Douglas E
Place
New York NY
Publisher
Atria Paperback
Pub Date
2017
Physical Description
xxvii, 228 p.
Format
Book
Subject
Anger
Communication
Conflict management
Interpersonal Relations
Psychology
Notes
Includes bibliographical references and index.
ISBN
9781582706559
Call No.
BF 723 N793 2017
Location
RIH Library
Loan Policy
21 days
Less detail
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Determining the right response to conflict

http://iha.andornot.com/permalink/library17526
Carlsbad CA: Owen-Stewart Performance Resources Inc. | Workplace Publishing , 2005. (CD-ROM, DVD)
Call No.
HD 30.3 D479 2005
Location
KGH Library
Place
Carlsbad CA
Publisher
Owen-Stewart Performance Resources Inc.
Workplace Publishing
Pub Date
2005
Physical Description
1 DVD (6 min.) ; + 1 CD-ROM
Format
CD-ROM
DVD
Subject
Communication
Communication in personnel management
Conflict management
Abstract
"Conflict with others is an unavoidable part of the workplace. Knowing that there are four types of conflict (covert/passiveaggressive, covert-passive, overt-aggressive, and overt-assertive) and that there are four powerful strategies individuals can use in each of these situations empowers all of your employees to turn difficult encounters into productive situations." - Owen-Stewart website
Series
Effective people skills
Notes
Companion CD-ROM: "Effective people skills: Facilitator guide" PDF (56 pgs.)
Call No.
HD 30.3 D479 2005
Location
KGH Library
Loan Policy
21 days
Less detail

Don't sweat the small stuff at work: simple ways to minimize stress and conflict while bringing out the best in yourself and others

http://iha.andornot.com/permalink/library14890
Carlson, Richard. New York NY: Hyperion , 1998. (Book)
Call No.
HF 5548.85 C278 1998
Location
RIH Library Wellness
Author
Carlson, Richard
Place
New York NY
Publisher
Hyperion
Pub Date
1998
Physical Description
284 p.
Format
Book
Subject
Conflict management
Job stress
ISBN
0786883367
Call No.
HF 5548.85 C278 1998
Location
RIH Library Wellness
Loan Policy
21 days
Less detail
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Carlsbad CA: Owen-Stewart Performance Resources Inc. | Workplace Publishing , 2005. (CD-ROM, DVD)
Call No.
HD 30.3 G539 2005
Location
KGH Library
Place
Carlsbad CA
Publisher
Owen-Stewart Performance Resources Inc.
Workplace Publishing
Pub Date
2005
Physical Description
1 DVD (7 min.) ; + 1 CD-ROM
Format
CD-ROM
DVD
Subject
Communication
Communication in personnel management
Conflict management
Abstract
"For us to grow personally and professionally, we must be able to give and receive feedback, yet few individuals know how to do this in a nonthreatening and productive manner. Giving and Receiving Feedback teaches your team how to use these two critical skills to help themselves and their associates become what they want to be." - Owen-Stewart website
Series
Effective people skills
Notes
Companion CD-ROM: "Effective people skills: Facilitator guide" PDF (56 pgs.)
Call No.
HD 30.3 G539 2005
Location
KGH Library
Loan Policy
21 days
Less detail
Carlsbad CA: Owen-Stewart Performance Resources Inc. | Workplace Publishing , 2005. (CD-ROM, DVD)
Call No.
HD 30.3 H233c 2005
Location
KGH Library
Place
Carlsbad CA
Publisher
Owen-Stewart Performance Resources Inc.
Workplace Publishing
Pub Date
2005
Physical Description
1 DVD (6 min.) ; + 1 CD-ROM
Format
CD-ROM
DVD
Subject
Communication
Communication in personnel management
Conflict management
Abstract
"What's the best way to approach individuals who don't air their grievances in public, but instead, internalize it and undermine the workplace in subtle ways? Handling Covert Conflict teaches your team how to draw out the hidden issues and concerns of disgruntled employees so that everyone can perform at their peak." - Owen-Steward website
Series
Effective people skills
Notes
Companion CD-ROM: "Effective people skills: Facilitator guide" PDF (56 pgs.)
Call No.
HD 30.3 H233c 2005
Location
KGH Library
Loan Policy
21 days
Less detail
Carlsbad CA: Owen-Stewart Performance Resources Inc. | Workplace Publishing , 2005. (CD-ROM, DVD)
Call No.
HD 30.3 H233o 2005
Location
KGH Library
Place
Carlsbad CA
Publisher
Owen-Stewart Performance Resources Inc.
Workplace Publishing
Pub Date
2005
Physical Description
1 DVD (6 min.) ; + 1 CD-ROM
Format
CD-ROM
DVD
Subject
Communication
Communication in personnel management
Conflict management
Abstract
"What's the best way to approach individuals who don't air their grievances in public, but instead, internalize it and undermine the workplace in subtle ways? Handling Covert Conflict teaches your team how to draw out the hidden issues and concerns of disgruntled employees so that everyone can perform at their peak." - Owen-Steward website
Series
Effective people skills
Notes
Companion CD-ROM: "Effective people skills: Facilitator guide" PDF (56 pgs.)
Call No.
HD 30.3 H233o 2005
Location
KGH Library
Loan Policy
21 days
Less detail
Carlsbad CA: Owen-Stewart Performance Resources Inc. | Workplace Publishing , 2005. (CD-ROM, DVD)
Call No.
HD 30.3 L769 2005
Location
KGH Library
Place
Carlsbad CA
Publisher
Owen-Stewart Performance Resources Inc.
Workplace Publishing
Pub Date
2005
Physical Description
1 DVD (5 min.) ; + 1 CD-ROM
Format
CD-ROM
DVD
Subject
Communication
Communication in personnel management
Conflict management
Abstract
"It's an old adage that listening is one of the most difficult skills to learn. It's a fact that poor listening skills result in lost opportunities, frustrated workers, and unnecessary mistakes. Listening teaches participants the four steps needed to be a good listener (releasing, attending, amplifying, and reflecting) and how everyone benefits by giving their fellow workers their ear." - Owen-Steward website
Series
Effective people skills
Notes
Companion CD-ROM: "Effective people skills: Facilitator guide" PDF (56 pgs.)
Call No.
HD 30.3 L769 2005
Location
KGH Library
Loan Policy
21 days
Less detail

The skilled facilitator: a comprehensive resource for consultant, facilitators, managers, trainers, and coaches

http://iha.andornot.com/permalink/library12019
Schwartz, Roger M. San Francisco: Jossey-Bass , 2002. 2nd ed. (Book)
Call No.
HD 30.3 S373 2002
Location
RIH Library
Author
Schwartz, Roger M.
Edition
2nd ed.
Place
San Francisco
Publisher
Jossey-Bass
Pub Date
2002
Physical Description
xxi, 407 p. : ill.
Format
Book
Subject
Communication in management
Communication in personnel management
Conflict management
Social facilitation
Teams in the workplace
Abstract
The thoroughly revised edition provides the essential materials for facilitators and includes simple but effective ground rules for group interaction. Filled wiht illustrative examples, the book contains proven techniques for starting meetings on the right foot and ending them positively and decisively. This important resource also offers practical methods for handling emotions when they arise in a group and offers a diagnostic approach for identifying and solving problems that can undermine the group process.
Notes
Donation from TCS HR.
ISBN
0787947237
Call No.
HD 30.3 S373 2002
Location
RIH Library
Loan Policy
21 days
Less detail
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Thanks for the feedback: the science and art of receiving feedback well

http://iha.andornot.com/permalink/library18166
Heen, Sheila, Stone, Douglas. New York NY: Viking , 2014. (Book)
Call No.
HD 30.3 S877 2014
Location
VJH Library
Author
Heen, Sheila
Stone, Douglas
Place
New York NY
Publisher
Viking
Pub Date
2014
Physical Description
348 p.
Format
Book
Subject
Communication
Communication in personnel management
Conflict management
Notes
Includes bibliographical references.
ISBN
9780670014668
Call No.
HD 30.3 S877 2014
Location
VJH Library
Loan Policy
21 days
Less detail
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Trauma, truth and reconciliation: healing damaged relationships

http://iha.andornot.com/permalink/library19521
Potter, Nancy Nyquist, ed. Oxford UK: Oxford University Press , 2006. (Book)
Call No.
HM 1126 T777 2006
Location
RIH Library
Author
Potter, Nancy Nyquist, ed
Place
Oxford UK
Publisher
Oxford University Press
Pub Date
2006
Physical Description
x, 304 p.
Format
Book
Subject
Conflict (Psychology)
Conflict management
Forgiveness
Psychological Trauma
Psychotherapy
Reconciliation
Social conflict
Truth commissions
Series
International perspectives in philosophy and psychiatry
Notes
Includes bibliographical references and index.
ISBN
9780198569435
Call No.
HM 1126 T777 2006
Location
RIH Library
Loan Policy
21 days
Less detail
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Type talk at work: how the 16 personality types determine your success on the job

http://iha.andornot.com/permalink/library19436
Kroeger, Otto. New York, NY: Dell , 2002. (Book)
Call No.
BF 698.8 K93 2002
Location
KGH Library
Author
Kroeger, Otto
Place
New York, NY
Publisher
Dell
Pub Date
2002
Physical Description
xiii, 400 p. : ill.
Format
Book
Subject
Conflict management
Leadership
Myers-Briggs Type Indicator
Teams in the workplace
ISBN
0440509289
Call No.
BF 698.8 K93 2002
Location
KGH Library
Loan Policy
21 days
Less detail
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Carlsbad CA: Owen-Stewart Performance Resources Inc. | Workplace Publishing , 2005. (CD-ROM, DVD)
Call No.
HD 30.3 W919 2005
Location
KGH Library
Place
Carlsbad CA
Publisher
Owen-Stewart Performance Resources Inc.
Workplace Publishing
Pub Date
2005
Physical Description
1 DVD (5 min.) ; + 1 CD-ROM
Format
CD-ROM
DVD
Subject
Communication
Communication in personnel management
Conflict management
Abstract
"Much has been said about the importance of collaboration in the global economy, yet far too many employees still think of their areas of responsibilities as personal fiefdoms. Working Collaboratively teaches your staff the fundamentals of collaboration - the art of working together artfully, skillfully, and creatively - which is a powerful way to enhance the productivity of your workforce." - Owen-Steward website
Series
Effective people skills
Notes
Companion CD-ROM: "Effective people skills: Facilitator guide" PDF (56 pgs.)
Call No.
HD 30.3 W919 2005
Location
KGH Library
Loan Policy
21 days
Less detail

Working with MBTI step ll results: facilitator guide

http://iha.andornot.com/permalink/library19534
Kummerow, Jean M, Quenk, Naomi L. Palo Alto CA: CPP , 2004. (Book)
Call No.
BF 698.8 K96 2004
Location
KGH Library
Author
Kummerow, Jean M
Quenk, Naomi L
Place
Palo Alto CA
Publisher
CPP
Pub Date
2004
Physical Description
xv, 341 p. (loose-leaf)
Format
Book
Subject
Conflict management
Group facilitation
Leadership
Personality Inventory
Teams in the workplace
Typology (Psychology)
Notes
Includes bibliographical references.
Call No.
BF 698.8 K96 2004
Location
KGH Library
Loan Policy
21 days
Less detail

17 records – page 1 of 1.