Using the highly effective 'wrong way-right way' approach, the program deals with the horrors of the performance appraisal in a dynamic way. It replaces misunderstanding and missed opportunities with a perfect meeting of minds!
Performance Review Series
Introduced by John Cleese, and featuring Hugh Laurie
Part 1 - Every Manager's Nightmare
Part 2- Every Appraisee's Dream
"Learning how to handle difficult people and disruptive behaviors is a critical career skill in today's high stress workplace. But now, anyone can learn how to approach and respond to difficult people by mastering some of the approaches and techniques included in this newest WorkSmart guide. The authors present 9 examples of difficult people and outline a system for resolving differences, opening lines of communication and avoiding office headaches. You'll discover you can: Discover your reactions to different kinds of difficult people; Explore why you react the way you do; Practice healthier responses to those who make your life miserable." [from back cover]