Ch.1 The search for gold ; Ch.2.Knowing what to mine ; Ch.3.The route towards the implementation of shared services ; Ch.4.Scopoing shared services ; Ch.5.Shared services cannot be sold, it can only be bought ; Ch.6.The initial size up : understanding where you are ; Ch.7.Strategic outsourcing ; Ch.8.Organizing and leading shared services ; Ch.9.The foundation for success ; Chr.10.Creating a culture of commitment ; Ch.11.Evolving the shared services business ; Ch.12.Measuring and evaluating success ; Ch.13.Fast forward.
1.New health care system: challenges to nursing leadership ; 2.Leadership theory ; 3.Interactive processes of leadership: communication and group process ; 4.Decision making and conflict management ; 5.Ethical responsibility of the nurse leader ; 6.Organization and management theory ; 7.Overview of nursing management ; 8.Delegation ; 9.Maintaining standards ; 10.Motivation in the work setting ; 11.Monitoring and improving performance ; 12.Legal issues in the work place ; 13.Managing change ; 14.Managing resources: the staff ; 15.Managing resources: time ; 16.Managing resources: the budget ; 17.Informatics in nursing.
The changing scene: organizational adaptation and survival; today's concept of organizational management; planning; decision making; organizing; staffing: recruiting and retaining quality employees; directing and controlling: the critical cycle; budgeting: controlling the ultimate resource; committees and teams; adaptation, motivation and conflict management; training and development: the backbone of motivation and retention; authority, leadership, and supervision; human resource management: a line manager's perspective; communication: the glue that binds us together; day-to-day management for the health professional as manager.
An essential text for health care leaders, the newly revised edition of Quantum Leadership provides the skills that today's innovators need to guide their organizations accurately and effectively through periods of change. It offers strategies for handling challenges that arise in health care organizations and allows leaders to create a healing environment for both the providers and consumers of health care.