The process excellence approach to management; using teams to meet today's challenges; team roles and responsibilities; doing work in teams; teams using tools to solve problems; building an improvement plan; learning to work together; dealing with conflict; advanced tools and techniques.
The thoroughly revised edition provides the essential materials for facilitators and includes simple but effective ground rules for group interaction. Filled wiht illustrative examples, the book contains proven techniques for starting meetings on the right foot and ending them positively and decisively. This important resource also offers practical methods for handling emotions when they arise in a group and offers a diagnostic approach for identifying and solving problems that can undermine the group process.
Building smart teams is an essential guide to creating high-performance teams fast. Based on research results from close to 2,000 individuals organized into more than 250 teams, the text identifies the three critical skill sets that teams need and shows how to transfer these skills to a group. The authors' research and experience show that, by concentrating on these three critical skill sets, a group is almost certain to become a high-performaing team quickly.