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IH Interior Health Library

3 records – page 1 of 1.

Improving through benchmarking: a practical guide to achieving peak process performance

https://iha.andornot.com/permalink/library13771
Chang, Richard Y, Kelly, P. Keith. Irvine CA: Richard Chang Associates , 1994. (Book)
Call No.
HD 62.15 C456 1994
Location
RIH Library
Author
Chang, Richard Y
Kelly, P. Keith
Place
Irvine CA
Publisher
Richard Chang Associates
Pub Date
1994
Physical Description
vii, 106 p. : ill.
Format
Book
Subject
Benchmarking
Quality Improvement
CQI
Series
Quality improvement series
ISBN
1883553083
Call No.
HD 62.15 C456 1994
Location
RIH Library
Loan Policy
21 days
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Satisfying internal customers first!: a practical guide for improving internal and external customer satisfaction

https://iha.andornot.com/permalink/library13768
Chang, Richard Y, Kelly, P. Keith. Irvine CA: Richard Chang Associates , 1994. (Book)
Call No.
HF 5549.5 C456 1994
Location
RIH Library
Author
Chang, Richard Y
Kelly, P. Keith
Place
Irvine CA
Publisher
Richard Chang Associates
Pub Date
1994
Physical Description
vii, 104 p. : ill.
Format
Book
Subject
Personnel Management
Job Satisfaction
Customer services
Consumer satisfaction
Quality Improvement
CQI
Series
Quality improvement series
ISBN
1883553040
Call No.
HF 5549.5 C456 1994
Location
RIH Library
Loan Policy
21 days
Less detail
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Step-by-step problem solving: a practical guide to ensure problems get (and stay) solved

https://iha.andornot.com/permalink/library13769
Chang, Richard Y, Kelly, P. Keith. Irvine CA: Richard Chang Associates , 1993. (Book)
Call No.
HD 30.29 C456 1993
Location
RIH Library
Author
Chang, Richard Y
Kelly, P. Keith
Place
Irvine CA
Publisher
Richard Chang Associates
Pub Date
1993
Physical Description
vii, 106 p. : ill.
Format
Book
Subject
Problem Solving
Quality Improvement
CQI
Series
Quality improvement series
ISBN
1883553113
Call No.
HD 30.29 C456 1993
Location
RIH Library
Loan Policy
21 days
Less detail
thumbnail