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IH Interior Health Library

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The Baptist health care journey to excellence: create a culture that WOWs

https://iha.andornot.com/permalink/library11806
Stubblefield, Al. Hoboken NJ: John Wiley & Sons , 2005. (Book)
Call No.
WX 153 S929 2005
Location
KGH Library
PRH Library
RIH Library
Author
Stubblefield, Al
Place
Hoboken NJ
Publisher
John Wiley & Sons
Pub Date
2005
Physical Description
xiv, 225 p.
Format
Book
Subject
Hospital Administration
Organizational Culture
Leadership
Abstract
Introduction : from ouch! to wow! -- In search of competitive advantage -- Committing to the mission -- Maintaining a balanced approach : pillars of operational excellence -- Fueling employee-driven culture change -- Engaging your workforce : communicate, communicate, communicate! -- Selecting the best employees -- Maximizing employee loyalty -- Celebrating successes through reward and recognition -- Maintaining quality through service teams -- Scripting for superior service -- Developing rounding and service recovery techniques -- Establishing ongoing leadership training -- Building a culture that holds employees accountable -- Beyond Baptist health care : other systems on the journey to wow! -- Appendix: What about the physicans?
Notes
KGH copy a Human Resources purchase Jan. 2006.
Includes index.
ISBN
0471708909
Call No.
WX 153 S929 2005
Location
KGH Library
PRH Library
RIH Library
Loan Policy
21 days
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