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IH Interior Health Library

16 records – page 1 of 1.

Toy, Eugene C, Ross, Lawrence M, Zhang, Han, Papasakelariou, Cristo. New York NY: McGraw-Hill Education Medical , 2015. 3rd ed. (Book)
Call No.
QS 18.2 C337 2015
Location
RIH Library
Author
Toy, Eugene C
Ross, Lawrence M
Zhang, Han
Papasakelariou, Cristo
Edition
3rd ed.
Place
New York NY
Publisher
McGraw-Hill Education Medical
Pub Date
2015
Physical Description
xiii, 402 p. : ill.
Format
Book
Subject
Anatomy
Clinical Medicine
Problem Solving
Problems and Exercises
Case Reports
Examination Questions
UBC SMP
Series
Case files
Notes
Includes bibliographical references and index.
ISBN
9780071794862
Call No.
QS 18.2 C337 2015
Location
RIH Library
Loan Policy
21 days
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Toy, Eugene C, Seifert, William E, Strobel, Henry W, Harms, Konrad P. New York NY: McGraw-Hill Education Medical , 2015. 3rd ed. (Book)
Call No.
QU 18.2 C337 2015
Location
RIH Library
Author
Toy, Eugene C
Seifert, William E
Strobel, Henry W
Harms, Konrad P
Edition
3rd ed
Place
New York NY
Publisher
McGraw-Hill Education Medical
Pub Date
2015
Physical Description
xvi, 480 p. : ill.
Format
Book
Subject
Metabolism
Biochemical Phenomena
Problem Solving
Problems and Exercises
Case Reports
Examination Questions
UBC SMP
Series
Case files
Notes
Includes bibliographical references and index.
ISBN
9780071794886
Call No.
QU 18.2 C337 2015
Location
RIH Library
Loan Policy
21 days
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Toy, Eugene C, Snyder, Evan Yale, Neman, Josh, Jandial, Rahul. New York NY: McGraw-Hill Education Medical , 2015. 2nd ed. (Book)
Call No.
WL 18.2 C337 2015
Location
RIH Library
Author
Toy, Eugene C
Snyder, Evan Yale
Neman, Josh
Jandial, Rahul
Edition
2nd ed.
Place
New York NY
Publisher
McGraw-Hill Education Medical
Pub Date
2015
Physical Description
xiii, 418 p. : ill.
Format
Book
Subject
Nervous System Diseases
Neurosciences
Problem Solving
Problems and Exercises
Case Reports
Examination Questions
UBC SMP
Series
Case files
Notes
Includes bibliographical references and index.
ISBN
9780071790253
Call No.
WL 18.2 C337 2015
Location
RIH Library
Loan Policy
21 days
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Toy, Eugene C, Suarez, Manuel, Liu, Terrence H. New York NY: McGraw-Hill Education Medical , 2014. (Book)
Call No.
WX 218 T756 2014
Location
RIH Library
Author
Toy, Eugene C
Suarez, Manuel
Liu, Terrence H
Place
New York NY
Publisher
McGraw-Hill Education Medical
Pub Date
2014
Physical Description
xi, 500 p. : ill.
Format
Book
Subject
Critical Care
Problem Solving
Problems and Exercises
Case Reports
Examination Questions
UBC SMP
Series
Case files
Notes
Includes bibliographical references and index.
ISBN
9780071768573
Call No.
WX 218 T756 2014
Location
RIH Library
Loan Policy
21 days
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It's not about the shark: how to solve unsolvable problems

https://iha.andornot.com/permalink/library18250
Niven, David. New York NY: St. Martin's Press , 2014. 1st ed. (Book)
Call No.
BF 449 N734 2014
Location
RIH Library
Author
Niven, David
Edition
1st ed.
Place
New York NY
Publisher
St. Martin's Press
Pub Date
2014
Physical Description
230 p.
Format
Book
Subject
Decision Making
Problem Solving
Notes
Includes bibliographical references and index.
ISBN
9781250042033
Call No.
BF 449 N734 2014
Location
RIH Library
Loan Policy
21 days
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Tackling wicked problems: through the transdisciplinary imagination

https://iha.andornot.com/permalink/library18931
Brown, Valerie A., ed, Harris, John A., ed, Russell, Jacqueline Y., ed. Oxon UK: Earthscan , 2010. (Book)
Call No.
BF 449 T118 2010
Location
RIH Library
Author
Brown, Valerie A., ed
Harris, John A., ed
Russell, Jacqueline Y., ed
Place
Oxon UK
Publisher
Earthscan
Pub Date
2010
Physical Description
xx, 312 p. : ill.
Format
Book
Subject
Problem Solving
Research
Social Problems
Notes
Includes bibliographical references and index.
ISBN
9781844079254
Call No.
BF 449 T118 2010
Location
RIH Library
Loan Policy
21 days
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Johnny the bagger: a true story of customer service

https://iha.andornot.com/permalink/library15449
VisionPoint Productions, Inc, Owen-Stewart Performance Resources Inc. Port Perry ON: Owen-Stewart Performance Resources Inc. , 2007. (DVD, Book)
Call No.
HF 5415.5 J65 2007 A/V
Location
RIH Library
Corporate Author
VisionPoint Productions, Inc
Owen-Stewart Performance Resources Inc.
Place
Port Perry ON
Publisher
Owen-Stewart Performance Resources Inc.
Pub Date
2007
Physical Description
1 DVD (21 min.) ; + 1 guide, 1 workbook
Format
DVD
Book
Subject
Consumer satisfaction
Customer services
Abstract
This video celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and change the culture of an entire organization.
Explains why truly extraordinary service must come from the heart, outlines the key mindsets and daily actions that are necessary to deliver exceptional, memorable customer service, and equips participants to add their own "personal signature" to their work to surprise and delight customers.
Notes
Includes facilitator resources guide and applied learning workbook
Kept in Librarian's office. Ask Library staff.
Call No.
HF 5415.5 J65 2007 A/V
Location
RIH Library
Loan Policy
21 days
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Conflict management: resolving disagreements in the workplace

https://iha.andornot.com/permalink/library11794
Kindler, Herbert S. Boston MA: Thomson Learning/Course Technology , 2006. Third edition. (Book)
Call No.
HD 42 K51 2006
Location
KGH Library
Author
Kindler, Herbert S
Edition
Third edition
Place
Boston MA
Publisher
Thomson Learning/Course Technology
Pub Date
2006
Format
Book
Subject
Conflict management
Problem Solving
Series
Crisp fifty-minute
ISBN
1418862622
Call No.
HD 42 K51 2006
Location
KGH Library
Loan Policy
21 days
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QBQ!: the question behind the question : what to really ask yourself : practicing personal accountability in business and in life

https://iha.andornot.com/permalink/library15728
Miller, John G. Denver CO: Denver Press , 2001. (Book)
Call No.
BF 611 M648 2001
Location
RIH Library
Author
Miller, John G
Place
Denver CO
Publisher
Denver Press
Pub Date
2001
Physical Description
115 p.
Format
Book
Subject
Choice (Psychology)
Decision Making
Problem Solving
Responsibility
Notes
"Eliminate blame, complaining, and procrastination" - Cover
ISBN
0966583299
Call No.
BF 611 M648 2001
Location
RIH Library
Loan Policy
21 days
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De Bono, Edward. London UK: Penguin , 2000. Rev. and updated. (Book)
Call No.
BF 441 D278 2000
Location
RIH Library
Author
De Bono, Edward
Edition
Rev. and updated
Place
London UK
Publisher
Penguin
Pub Date
2000
Physical Description
xiii, 177 p.
Format
Book
Subject
Thinking
Creativity
Problem Solving
ISBN
9780141033051
Call No.
BF 441 D278 2000
Location
RIH Library
Loan Policy
21 days
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Polarity management: identifying and managing unsolvable problems

https://iha.andornot.com/permalink/library12268
Johnson, Barry. Middleville MI: Polarity Management Associates , 1996. (Book)
Call No.
HD 31 J66 1996
Location
RIH Library
Author
Johnson, Barry
Place
Middleville MI
Publisher
Polarity Management Associates
Pub Date
1996
Physical Description
xx, 267 p. : pbk.
Format
Book
Subject
Management
Problem Solving
ISBN
0874251761
Call No.
HD 31 J66 1996
Location
RIH Library
Loan Policy
21 days
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Winnie-the-Pooh on problem solving: in which Pooh, Piglet, and friends explore how to solve problems so you can too

https://iha.andornot.com/permalink/library14959
Allen, Roger E, Allen, Stephen D. New York NY: Dutton Books , 1995. (Book)
Call No.
HD 30.29 A428 1995
Location
RIH Library Wellness
Author
Allen, Roger E
Allen, Stephen D
Place
New York NY
Publisher
Dutton Books
Pub Date
1995
Physical Description
x, 175 p. : ill.
Format
Book
Subject
Problem Solving
Wellness
Notes
Noted missing RIH Library: December 2018
ISBN
0525940631
Call No.
HD 30.29 A428 1995
Location
RIH Library Wellness
Loan Policy
21 days
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Benchmarking in health care: a collaborative approach

https://iha.andornot.com/permalink/library13832
Gift, Robert G., Mosel, Doug. Chicago: American Hospital , 1994. (Book)
Call No.
W 84 AA1 G36b 1994
Location
RIH Library
Author
Gift, Robert G.
Mosel, Doug
Place
Chicago
Publisher
American Hospital
Pub Date
1994
Physical Description
191 p.
Format
Book
Subject
Delivery of Health Care
Quality of Health Care
Benchmarking
United States
ISBN
1-55648-125-x
Call No.
W 84 AA1 G36b 1994
Location
RIH Library
Loan Policy
21 days
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Improving through benchmarking: a practical guide to achieving peak process performance

https://iha.andornot.com/permalink/library13771
Chang, Richard Y, Kelly, P. Keith. Irvine CA: Richard Chang Associates , 1994. (Book)
Call No.
HD 62.15 C456 1994
Location
RIH Library
Author
Chang, Richard Y
Kelly, P. Keith
Place
Irvine CA
Publisher
Richard Chang Associates
Pub Date
1994
Physical Description
vii, 106 p. : ill.
Format
Book
Subject
Benchmarking
Quality Improvement
CQI
Series
Quality improvement series
ISBN
1883553083
Call No.
HD 62.15 C456 1994
Location
RIH Library
Loan Policy
21 days
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Satisfying internal customers first!: a practical guide for improving internal and external customer satisfaction

https://iha.andornot.com/permalink/library13768
Chang, Richard Y, Kelly, P. Keith. Irvine CA: Richard Chang Associates , 1994. (Book)
Call No.
HF 5549.5 C456 1994
Location
RIH Library
Author
Chang, Richard Y
Kelly, P. Keith
Place
Irvine CA
Publisher
Richard Chang Associates
Pub Date
1994
Physical Description
vii, 104 p. : ill.
Format
Book
Subject
Personnel Management
Job Satisfaction
Customer services
Consumer satisfaction
Quality Improvement
CQI
Series
Quality improvement series
ISBN
1883553040
Call No.
HF 5549.5 C456 1994
Location
RIH Library
Loan Policy
21 days
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Step-by-step problem solving: a practical guide to ensure problems get (and stay) solved

https://iha.andornot.com/permalink/library13769
Chang, Richard Y, Kelly, P. Keith. Irvine CA: Richard Chang Associates , 1993. (Book)
Call No.
HD 30.29 C456 1993
Location
RIH Library
Author
Chang, Richard Y
Kelly, P. Keith
Place
Irvine CA
Publisher
Richard Chang Associates
Pub Date
1993
Physical Description
vii, 106 p. : ill.
Format
Book
Subject
Problem Solving
Quality Improvement
CQI
Series
Quality improvement series
ISBN
1883553113
Call No.
HD 30.29 C456 1993
Location
RIH Library
Loan Policy
21 days
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16 records – page 1 of 1.