A revolutionary guide to talking less and persuading more in today's short-attention-span world. Now more than ever, communication is critical to your success. But in today's distraction-driven, information-overload society, people are tuning you out or cutting you off before you can make your point.
The thoroughly revised edition provides the essential materials for facilitators and includes simple but effective ground rules for group interaction. Filled wiht illustrative examples, the book contains proven techniques for starting meetings on the right foot and ending them positively and decisively. This important resource also offers practical methods for handling emotions when they arise in a group and offers a diagnostic approach for identifying and solving problems that can undermine the group process.
