This video celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and change the culture of an entire organization.
Explains why truly extraordinary service must come from the heart, outlines the key mindsets and daily actions that are necessary to deliver exceptional, memorable customer service, and equips participants to add their own "personal signature" to their work to surprise and delight customers.
Includes facilitator resources guide and applied learning workbook
At Missouri Baptist Medical Center, the staff deals with emotionally difficult situations, the challenges of providing exceptional health care and the everyday stresses we all feel. But when they introduced "FISH!" into the environment, they revitalized their work... and their lives!
Go behind the scenes at Missouri Baptist, where the staff learned to "Be There" for patients and for each other - no matter how difficult the situation.
RIH Library copy kept in Librarian's office. Ask Library staff.