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IH Interior Health Library

2 records – page 1 of 1.

Satisfying internal customers first!: a practical guide for improving internal and external customer satisfaction

https://iha.andornot.com/permalink/library13768
Chang, Richard Y, Kelly, P. Keith. Irvine CA: Richard Chang Associates , 1994. (Book)
Call No.
HF 5549.5 C456 1994
Location
RIH Library
Author
Chang, Richard Y
Kelly, P. Keith
Place
Irvine CA
Publisher
Richard Chang Associates
Pub Date
1994
Physical Description
vii, 104 p. : ill.
Format
Book
Subject
Personnel Management
Job satisfaction
Customer services
Consumer Satisfaction
Quality Improvement
CQI
Series
Quality improvement series
ISBN
1883553040
Call No.
HF 5549.5 C456 1994
Location
RIH Library
Loan Policy
21 days
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Charthouse International Learning Corporation, Pike Place Fish Company. Burnsville MN: Charthouse International Learning , [200-]. (Kit)
Call No.
HF 5549.5 F532 2003
Location
KGH Library
Corporate Author
Charthouse International Learning Corporation
Pike Place Fish Company
Place
Burnsville MN
Publisher
Charthouse International Learning
Pub Date
[200-]
Physical Description
1 kit ( 2 DVDs, 1 facilitator's guide, 1 personal guide, 1 workbook, 1 book, 1 stuffed toy)
Format
Kit
Subject
Attitude change
Customer services
Employee motivation
Job satisfaction
Management
Motivation
Organizational change
Play
Psychology, Industrial
Notes
Kit contents: Fish! Catch the energy, release the potential (DVD; 18 min.) ; Fish! Catch the energy, release the potential: the guide (book) ; Leader fish! Personal guide (book) ; Fish! Work play book ; Fish! Tales: vital signs (DVD; 18 min.) ; Fish! Tales (book) ; Pete the Perch (stuffed toy).
Call No.
HF 5549.5 F532 2003
Location
KGH Library
Loan Policy
21 days
Less detail

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