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IH Interior Health Library

4 records – page 1 of 1.

Johnny the bagger: a true story of customer service

https://iha.andornot.com/permalink/library15449
VisionPoint Productions, Inc, Owen-Stewart Performance Resources Inc. Port Perry ON: Owen-Stewart Performance Resources Inc. , 2007. (DVD, Book)
Call No.
HF 5415.5 J65 2007 A/V
Location
RIH Library
Corporate Author
VisionPoint Productions, Inc
Owen-Stewart Performance Resources Inc.
Place
Port Perry ON
Publisher
Owen-Stewart Performance Resources Inc.
Pub Date
2007
Physical Description
1 DVD (21 min.) ; + 1 guide, 1 workbook
Format
DVD
Book
Subject
Consumer satisfaction
Customer services
Abstract
This video celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and change the culture of an entire organization.
Explains why truly extraordinary service must come from the heart, outlines the key mindsets and daily actions that are necessary to deliver exceptional, memorable customer service, and equips participants to add their own "personal signature" to their work to surprise and delight customers.
Notes
Includes facilitator resources guide and applied learning workbook
Kept in Librarian's office. Ask Library staff.
Call No.
HF 5415.5 J65 2007 A/V
Location
RIH Library
Loan Policy
21 days
Less detail

Fish!: catch the energy, release the potential

https://iha.andornot.com/permalink/library12324
Lundin, Stephen C., Parke, Katie, Christensen, John, producer and director. Burnsville MN: Charthouse International Learning , 2003. (DVD)
Call No.
HF 5549.5 F532 2003
Location
KGH Library
RIH Library
Author
Lundin, Stephen C.
Parke, Katie
Christensen, John, producer and director
Corporate Author
Pike Place Fish Company
Charthouse International Learning Corporation
Place
Burnsville MN
Publisher
Charthouse International Learning
Pub Date
2003
Physical Description
1 DVD (18 min.) : sd., col. ; 4 3/4 in. + 1 guide (88 p. : col. ill. ; 26 cm.) + 1 work/play book (28 p. : col. ill. ; 22 cm.)
Format
DVD
Subject
Employee motivation
Motivation
Attitude change
Psychology, Industrial
Organizational change
Customer services
Play
Management
Job Satisfaction
Notes
KGH Library copy 1 in Fish! Leader kit.
KGH Library copy 2 and 3 do not include guide or work/play book.
RIH Library copy kept in Librarian's office. Ask Library staff.
Call No.
HF 5549.5 F532 2003
Location
KGH Library
RIH Library
Loan Policy
21 days
Less detail

Satisfying internal customers first!: a practical guide for improving internal and external customer satisfaction

https://iha.andornot.com/permalink/library13768
Chang, Richard Y, Kelly, P. Keith. Irvine CA: Richard Chang Associates , 1994. (Book)
Call No.
HF 5549.5 C456 1994
Location
RIH Library
Author
Chang, Richard Y
Kelly, P. Keith
Place
Irvine CA
Publisher
Richard Chang Associates
Pub Date
1994
Physical Description
vii, 104 p. : ill.
Format
Book
Subject
Personnel management
Job Satisfaction
Customer services
Consumer satisfaction
Quality Improvement
CQI
Series
Quality improvement series
ISBN
1883553040
Call No.
HF 5549.5 C456 1994
Location
RIH Library
Loan Policy
21 days
Less detail
thumbnail
Charthouse International Learning Corporation. Burnsville, MN: Charthouse International Learning Corporation , 200?. (DVD)
Call No.
HF 5549.5 F532t 2003 A/V
Location
RIH Library
Corporate Author
Charthouse International Learning Corporation
Place
Burnsville, MN
Publisher
Charthouse International Learning Corporation
Pub Date
200?
Physical Description
1 DVD (18 min) + 1 conversation guide (23 p.)
Format
DVD
Subject
Employee motivation
Motivation
Attitude change
Psychology, Industrial
Organizational change
Customer services
Play
Management
Job Satisfaction
Abstract
At Missouri Baptist Medical Center, the staff deals with emotionally difficult situations, the challenges of providing exceptional health care and the everyday stresses we all feel. But when they introduced "FISH!" into the environment, they revitalized their work... and their lives! Go behind the scenes at Missouri Baptist, where the staff learned to "Be There" for patients and for each other - no matter how difficult the situation.
Notes
RIH Library copy kept in Librarian's office. Ask Library staff.
Call No.
HF 5549.5 F532t 2003 A/V
Location
RIH Library
Loan Policy
21 days
Less detail