Illustrates the five basic principles for conducting productive meetings. In a nightmarish court, a cynical manager is found guilty of failing to prepare himself and inform others about the meeting agenda.
Cast: John Cleese, Robert Hardy, Jeremy Child, Alphonsia Emmanuel; introduced by Antony Jay.
The third book of the series explores different sources of knowledge for clinical decision-making; it is frequently the case that knowledge from different sources may be applicable (and/or available) to inform a particular procedure or intervention.
As the primary focus of this volume, synthesis of evidence related to risk related to a deleterious, adverse outcome and treatment is increasingly important and relevant— evidenced by the increasing number of systematic reviews and meta-analyses appearing in publication.
This video celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and change the culture of an entire organization.
Explains why truly extraordinary service must come from the heart, outlines the key mindsets and daily actions that are necessary to deliver exceptional, memorable customer service, and equips participants to add their own "personal signature" to their work to surprise and delight customers.
Includes facilitator resources guide and applied learning workbook