1. The many costs of workplace dysfunction -- 2. Workplace dysfunction and the changing legal landscape -- 3. Understanding the scope of dysfunction: is it a "bad day" or a "bad life" -- 4. "Who" may be part of the dysfunction? -- 5. Who gets to diagnose dysfunction? -- 6. The five most common dysfunctions of individuals -- 7. Inexcusable "excuses" for workplace dysfunction -- Step 1: Monitoring the workplace ; Step 2: inquiring into the dot -- ; Step 3: Conducting the review ; Step 4: Designing and implementing individual remedies ; Step 5: Operational restoration: remedying team dysfunction ; Step 6: Revisiting the scene of the dysfunction. From Camosun College
"This book introduces a unique and practical coaching style as a way of interacting with colleagues, managing direct-reports, helping others solve problems, responding to change, making effective choices and developing professionally. It draws from four evidence-based models for interacting with others and facilitating change - solution-focused therapy, cognitive-behavioral therapy, motivational interviewing, and transactional analysis - and reframes them so that they are congruent with managerial and leadership terminology and provide a practical set of methods and tools for today's healthcare leader"--
Illustrates the five basic principles for conducting productive meetings. In a nightmarish court, a cynical manager is found guilty of failing to prepare himself and inform others about the meeting agenda.
Notes
Cast: John Cleese, Robert Hardy, Jeremy Child, Alphonsia Emmanuel; introduced by Antony Jay.
Perfect phrases for dealing with difficult situations at work: hundreds of ready-to-use phrases for coming out on top even in the toughest office condition
