Based on the world famous Thomas-Kilmann Conflict Mode Instrument, this program offers proven methods for recognizing and resolving conflict. Viewers will learn: proven methods for recognizing conflict, the five most valuable methods of conflict resolution, the two basic dimensions of human behavior in conflict situations, how to take responsibility for conflict and its resolution.
1.New health care system: challenges to nursing leadership ; 2.Leadership theory ; 3.Interactive processes of leadership: communication and group process ; 4.Decision making and conflict management ; 5.Ethical responsibility of the nurse leader ; 6.Organization and management theory ; 7.Overview of nursing management ; 8.Delegation ; 9.Maintaining standards ; 10.Motivation in the work setting ; 11.Monitoring and improving performance ; 12.Legal issues in the work place ; 13.Managing change ; 14.Managing resources: the staff ; 15.Managing resources: time ; 16.Managing resources: the budget ; 17.Informatics in nursing.
Presents the belief that effective leaders accomplish "big things" by giving employees clear goals, solid accountabilities, and ongoing feedback, coaching, and recognition. These are the leadership traits of the Santa Claus in each of us.