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Leadership for great customer service: satisfied patients, satisfied employees

https://iha.andornot.com/permalink/library12546
Mayer, Thom A. Chicago, IL: Health Administration Press , 2004. (Book)
Call No.
W 85 M468 2004
Location
RIH Library
Author
Mayer, Thom A
Place
Chicago, IL
Publisher
Health Administration Press
Pub Date
2004
Physical Description
xxi, 120 p. : ill. ; 23 cm.
Format
Book
Subject
Patient Satisfaction
Medical personnel and patient
Medical care - Quality control
Abstract
This hands-on, humorous look at customer service was written by two practicing physicians and provides a thorough blueprint for creating and sustaining a practical customer service program. The "Patient Care Survival Skilsl" are proven, successful strategies that nurses, physicians, housekeepers, lab technicians--anyone who comes in contact with the patient--cam employ to improve custmer service and thus make their own job easier.
Series
ACHE management series
Notes
Includes bibliographical references and index.
ISBN
1567932282
Call No.
W 85 M468 2004
Location
RIH Library
Loan Policy
21 days
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