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IH Interior Health Library

16 records – page 1 of 1.

Fitting patient priorities with agent profiles in type 2 diabetes SGLT2 inhibitors - a new partner

https://iha.andornot.com/permalink/library18570
Clement, Maureen. Kamloops BC: Interior Health , 2015. (DVD)
Call No.
WK 815 C626 2015
Location
RIH Library
Author
Clement, Maureen
Corporate Author
Interior Health
Place
Kamloops BC
Publisher
Interior Health
Pub Date
2015
Physical Description
1 DVD (55 min.)
Format
DVD
Subject
Diabetes Mellitus, Type 2
Patient Participation
Patient Satisfaction
Series
RIH grand rounds
Notes
Presentation by Dr. Maureen Clement at RIH CME Physicians' Grand Rounds on September 22, 2015.
Call No.
WK 815 C626 2015
Location
RIH Library
Loan Policy
21 days
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Patient-centered medicine: transforming the clinical method

https://iha.andornot.com/permalink/library18160
Stewart, Moira, Brown, Judith Belle, Weston, W. Wayne, McWhinney, Ian R, McWilliam, Carol L, Freeman, Thomas R. London UK: Radcliffe , 2014. 3rd ed. (Book)
Call No.
W 84 P298 2014
Location
KGH Library
VJH Library
Author
Stewart, Moira
Brown, Judith Belle
Weston, W. Wayne
McWhinney, Ian R
McWilliam, Carol L
Freeman, Thomas R
Edition
3rd ed.
Place
London UK
Publisher
Radcliffe
Pub Date
2014
Physical Description
xv, 426 p. : ill. ; pbk.
Format
Book
Subject
Delivery of Health Care
Physician - Patient Relations
Quality of Health Care
Patient Participation
Patient Satisfaction
Series
Patient-centered care
Notes
Preceded by Patient-centered medicine / Moira Stewart ... [et al.]. 2nd ed. c2003.
Includes bibliographical references and index.
ISBN
9781846195662
Call No.
W 84 P298 2014
Location
KGH Library
VJH Library
Loan Policy
21 days
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Privileged presence: personal stories of connections in health care

https://iha.andornot.com/permalink/library20831
Crocker, Liz, Johnson, Bev. Boulder CO: Bull , 2014. 2nd ed. (Book)
Call No.
W 85.2 C938 2014
Location
KGH Library
Author
Crocker, Liz
Johnson, Bev
Edition
2nd ed.
Place
Boulder CO
Publisher
Bull
Pub Date
2014
Physical Description
xviii, 363 p.
Format
Book
Subject
Patient Satisfaction
Patient Care
Abstract
Privileged Presence is a collection of over 50 stories that reflect people's health care experiences from the points of view of compassion, communication, collaboration, respect and dignity…or their absence. This timely book uses real-world experiences recounted by patients and their families, nurses, doctors, and other healthcare professionals to illustrate what works and what doesn't, what increases or diminishes people's sense of confidence and well-being.
Notes
Includes index and bibliographical references.
ISBN
9781936693696
Call No.
W 85.2 C938 2014
Location
KGH Library
Loan Policy
21 days
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Transforming health care: Virginia Mason Medical Center's pursuit of the perfect patient experience

https://iha.andornot.com/permalink/library17906
Kenney, Charles. New York NY: CRC Press , 2011. (Book)
Call No.
HD 58.9 K34 2011
Location
KGH Library
VJH Library
Author
Kenney, Charles
Place
New York NY
Publisher
CRC Press
Pub Date
2011
Physical Description
xxii, 223 p. : ill. ; hardcover
Format
Book
Subject
Leadership
Hospital Administration
Efficiency, Organizational
Patient Satisfaction
Lean Thinking
Notes
Includes bibliographical references and index.
ISBN
9781563273759
Call No.
HD 58.9 K34 2011
Location
KGH Library
VJH Library
Loan Policy
21 days
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It's a dog's world: a painfully funny video about patient care

https://iha.andornot.com/permalink/library15448
CRM Learning, Owen-Stewart Performance Resources Inc. Port Perry ON: Owen-Stewart Performance Resources Inc. , 2008. 2nd ed. (DVD, CD-ROM, Book)
Call No.
W 85 I88 2008 A/V
Location
RIH Library (Librarian's Office)
Corporate Author
CRM Learning
Owen-Stewart Performance Resources Inc.
Edition
2nd ed.
Place
Port Perry ON
Publisher
Owen-Stewart Performance Resources Inc.
Pub Date
2008
Physical Description
1 DVD (14 min.), 1 CD-ROM ; + 1 guide
Format
DVD
CD-ROM
Book
Subject
Medical care - Customer services
Patient Satisfaction
Health services - Standards
Abstract
Updated version shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.
The story follows a man and his dog who go out for a walk one day and end up needing medical attention - fast. Man goes to his healthcare provider, dog goes to the vet, but one patient ends up with a far better experience. Here's a hint: It's not the man.
It's a dog world shows: the patient experience from the patient's point of view, easy ways to reassure people at critical points in their medical journey, the importance of respecting the patient's time, feelings and dignity, how an unprofessional manner erodes patient trust, why follow-through is so important, the fundamentals of patient-centered care.
Notes
DVD contents: It's a dog's world, 2nd ed., including chapter selections -- It's a dog's world, 1st ed.
CD-ROM contents: PowerPoint presentation -- participant handouts
Call No.
W 85 I88 2008 A/V
Location
RIH Library (Librarian's Office)
Loan Policy
21 days
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Doing more with less: lean thinking and patient safety in health care

https://iha.andornot.com/permalink/library14169
Joint Commission Resources, Inc. Oakbrook Terrace, IL: Joint Commission Resources , 2006. (Book)
Call No.
W 84.1 D657 2006
Location
RIH Library
Corporate Author
Joint Commission Resources, Inc.
Place
Oakbrook Terrace, IL
Publisher
Joint Commission Resources
Pub Date
2006
Physical Description
ix, 131 p.
Format
Book
Subject
Lean Thinking
Medical care -- Quality control
Patients -- Safety measures
Economics, Medical
Leadership
Patient Satisfaction
Quality of health care
Safety management
Notes
Includes bibliographical references and index.
ISBN
0866889515
Call No.
W 84.1 D657 2006
Location
RIH Library
Loan Policy
21 days
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Managing falls in assisted living

https://iha.andornot.com/permalink/library14017
Tideiksaar, Rein. Baltimore: Health Professions Press , 2006. (Book, CD-ROM)
Call No.
WT 104 T558 2006
Location
RIH Library
Author
Tideiksaar, Rein
Place
Baltimore
Publisher
Health Professions Press
Pub Date
2006
Physical Description
1 binder (looseleaf); 1 CD-ROM
Format
Book
CD-ROM
Subject
Accidental falls in old age
Aged --Hospital care
Aged --Nursing home care
Falls (Accidents) in old age
Falls (Accidents) in old age --Prevention
Accidental falls --Aged
Accidental falls --Prevention and control
Series
Falls Prevention Program
Assisted Falls Management Series
Notes
CD-ROM with supplement notes. Includes PowerPoint presentation.
Call No.
WT 104 T558 2006
Location
RIH Library
Loan Policy
21 days
Less detail

Environmental scan: seniors and veterans fall prevention initiatives in British Columbia

https://iha.andornot.com/permalink/library13996
Scott, Vicky. Vancouver: B.C. Injury Research and Prevention Unit , 2005. (Book)
Call No.
WT 104 E61 2005
Location
RIH Library
Author
Scott, Vicky
Corporate Author
B.C. Injury Research and Prevention Unit
Place
Vancouver
Publisher
B.C. Injury Research and Prevention Unit
Pub Date
2005
Physical Description
v, 160 p. (coil bound)
Format
Book
Subject
Accidental falls in old age
Falls (Accidents) in old age
Falls (Accidents) in old age --Prevention
Accidental falls --Aged
Accidental falls --Prevention and control
Series
Falls Prevention Program
Call No.
WT 104 E61 2005
Location
RIH Library
Loan Policy
21 days
Less detail

Clinical practice experience of falls prevention in long-term care facilities

https://iha.andornot.com/permalink/library13994
B.C. Injury Research and Prevention Unit. Victoria: B.C. Injury Research and Prevention Unit , 2004. (Book)
Call No.
WT 104 C641 2004
Location
RIH Library
Corporate Author
B.C. Injury Research and Prevention Unit
Place
Victoria
Publisher
B.C. Injury Research and Prevention Unit
Pub Date
2004
Physical Description
various pagination; looseleaf
Format
Book
Subject
Accidental falls in old age
Falls (Accidents) in old age
Falls (Accidents) in old age --Prevention
Accidental falls --Aged
Accidental falls --Prevention and control
Series
Falls Prevention Program
Notes
Pre-Conference workshop for Canadian Association on Gerontology Annual Scientific and Educational Meeting held on October 21, 2004 in Victoria, BC. Includeds loose inserts
Call No.
WT 104 C641 2004
Location
RIH Library
Loan Policy
21 days
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Falls risk: A resource for rural health practice

https://iha.andornot.com/permalink/library13995
Butt, Catherine, compiler. Deakin West, ACT: Prince of Wales Medical Research Institute , 2004. (Book)
Call No.
WT 104 B988 2004
Location
RIH Library
Author
Butt, Catherine, compiler
Corporate Author
Prince of Wales Medical Research Institute
Place
Deakin West, ACT
Publisher
Prince of Wales Medical Research Institute
Pub Date
2004
Format
Book
Subject
Accidental falls in old age
Falls (Accidents) in old age
Falls (Accidents) in old age --Prevention
Accidental falls --Aged
Accidental falls --Prevention and control
Series
Falls Prevention Program
Notes
Incorporating QuickScreen Clinical Falls Risk Assessment
Call No.
WT 104 B988 2004
Location
RIH Library
Loan Policy
21 days
Less detail

Leadership for great customer service: satisfied patients, satisfied employees

https://iha.andornot.com/permalink/library12546
Mayer, Thom A. Chicago, IL: Health Administration Press , 2004. (Book)
Call No.
W 85 M468 2004
Location
RIH Library
Author
Mayer, Thom A
Place
Chicago, IL
Publisher
Health Administration Press
Pub Date
2004
Physical Description
xxi, 120 p. : ill. ; 23 cm.
Format
Book
Subject
Patient Satisfaction
Medical personnel and patient
Medical care - Quality control
Abstract
This hands-on, humorous look at customer service was written by two practicing physicians and provides a thorough blueprint for creating and sustaining a practical customer service program. The "Patient Care Survival Skilsl" are proven, successful strategies that nurses, physicians, housekeepers, lab technicians--anyone who comes in contact with the patient--cam employ to improve custmer service and thus make their own job easier.
Series
ACHE management series
Notes
Includes bibliographical references and index.
ISBN
1567932282
Call No.
W 85 M468 2004
Location
RIH Library
Loan Policy
21 days
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Otago exercise programme to prevent falls in older adults: A home-based, individually tailored strength and balance retraining programme

https://iha.andornot.com/permalink/library13988
Otago Medical School. Otago, New Zealand: University of Otago , 2003. (Book)
Call No.
WT 104 O87 2003
Location
RIH Library
Corporate Author
Otago Medical School
Place
Otago, New Zealand
Publisher
University of Otago
Pub Date
2003
Physical Description
69 p. : ill.
Format
Book
Subject
Falls (accidents) in old age --Prevention
Exercise for the aged
Accident Prevention
Accidental falls in old age
Series
Falls Prevention Program
Notes
The manual describes the practical implementation of a strength and balance retraining programme which, is a series of randomised and controlled trials, has been shown to reduce falls by over a third.
ISBN
0-478-25194-7
Call No.
WT 104 O87 2003
Location
RIH Library
Loan Policy
21 days
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Medical error: what do we know? what do we do?

https://iha.andornot.com/permalink/library19438
Rosenthal, Marilynn M., ed, Suttcliffe, Kathleen M., ed. San Francisco CA: Jossey-Bass , 2002. (Book)
Call No.
WB 100 R813 2002
Location
KGH Library
Author
Rosenthal, Marilynn M., ed
Suttcliffe, Kathleen M., ed
Place
San Francisco CA
Publisher
Jossey-Bass
Pub Date
2002
Physical Description
xxix, 325 p.
Format
Book
Subject
Medical Errors
Malpractice
Patient Satisfaction
Risk Management
Notes
Includes bibliographical references and index.
ISBN
9780787963958
Call No.
WB 100 R813 2002
Location
KGH Library
Loan Policy
21 days
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Promising pathways: Falls prevention programs for older Canadians living in the community: a handbook of best practices

https://iha.andornot.com/permalink/library13991
Minister of Public Works and Government Services Canada. Ottawa: Minister of Public Works and Government Services Canada , 2002. (Book, E-book)
Call No.
WT 104 P965 2002
Location
RIH Library
Online
Link
http://publications.gc.ca/collections/Collection/H39-621-2002E.pdf
Corporate Author
Minister of Public Works and Government Services Canada
Place
Ottawa
Publisher
Minister of Public Works and Government Services Canada
Pub Date
2002
Physical Description
26 p.
Online book
Format
Book
E-book
Subject
Accidental falls in old age
Falls (Accidents) in old age
Falls (Accidents) in old age --Prevention
Accidental falls --Aged
Accidental falls --Prevention and control
Series
Falls Prevention Program
Link
http://publications.gc.ca/collections/Collection/H39-621-2002E.pdf
ISBN
0-662-32103-0
Call No.
WT 104 P965 2002
Location
RIH Library
Online
Loan Policy
21 days
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Falls in older people: risk factors and strategies for prevention

https://iha.andornot.com/permalink/library13984
Lord, Stephen Ronald, Sherrington, Catherine, Menz, Hylton B. Cambridge, MA: Cambridge University Press , 2001. (Book)
Call No.
WT 104 L866 2001
Location
RIH Library
Author
Lord, Stephen Ronald
Sherrington, Catherine
Menz, Hylton B.
Place
Cambridge, MA
Publisher
Cambridge University Press
Pub Date
2001
Physical Description
ix, 249 p. : ill.
Format
Book
Subject
Accidental falls in old age
Accidental falls -- Prevention and control
Aged
Risk factors
Abstract
Constructed in three parts: risk factors, prevention strategies, and future research directions. Coverage includes epidemiology, critical appraisal of the roles of exercise, environment, footwear, and medication, evidence-based risk assessment, and targeted and individually tailored falls-prevention strategies.
Series
Falls Prevention Program
ISBN
0-521-58964-9
Call No.
WT 104 L866 2001
Location
RIH Library
Loan Policy
21 days
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Through the patient's eyes: understanding and promoting patient-centered care

https://iha.andornot.com/permalink/library3891
Gerteis, Margaret, Edgeman-Levitan, Susan, Daley, Jennifer, Delbanco, Thomas L. San Francisco CA: Jossey-Bass , 1993. 1st ed. (Book)
Call No.
W 84.7 T531 1993
Location
RIH Library
Author
Gerteis, Margaret
Edgeman-Levitan, Susan
Daley, Jennifer
Delbanco, Thomas L
Edition
1st ed.
Place
San Francisco CA
Publisher
Jossey-Bass
Pub Date
1993
Physical Description
xxvii, 317 p.
Format
Book
Subject
Patient Care Planning
Patient Satisfaction
Professional-Patient Relations
Series
Jossey-Bass Health Series
Notes
"The Picker/Commonwealth Program for Patient-Centered Care" - Page facing series t.p.
ISBN
1555425445
Call No.
W 84.7 T531 1993
Location
RIH Library
Loan Policy
21 days
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16 records – page 1 of 1.