Invisible architecture -- From accountability to ownership -- The foundation of core values -- The superstructure of organizational culture -- The interior finish of workplace attitude -- Blueprinting a culture of ownership -- Three essential elements of a culture of ownership -- Personal values and organizational values -- Leadership for a culture of ownership -- Anatomy of a change movement : what the movement to ban public smoking has to teach healthcare leaders about culture change.
"While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children? This book delves into some fascinating mysteries of experience: Why we tend to remember the best or worst moment of an experience, as well as the last moment, and forget the rest. Why 'we feel most comfortable when things are certain, but we feel most alive when they're not.' And why our most cherished memories are clustered into a brief period during our youth."--Solapa.