Building smart teams is an essential guide to creating high-performance teams fast. Based on research results from close to 2,000 individuals organized into more than 250 teams, the text identifies the three critical skill sets that teams need and shows how to transfer these skills to a group. The authors' research and experience show that, by concentrating on these three critical skill sets, a group is almost certain to become a high-performaing team quickly.
Based on the world famous Thomas-Kilmann Conflict Mode Instrument, this program offers proven methods for recognizing and resolving conflict. Viewers will learn: proven methods for recognizing conflict, the five most valuable methods of conflict resolution, the two basic dimensions of human behavior in conflict situations, how to take responsibility for conflict and its resolution.
"This essential guide offers numerous suggestions for transforming conflict into opportunities for positive change and improving workplace relationships. Based on decades of experience resolving highly complex organizational disputes, the authors provide practical methods you can use every day, in any work setting, to improve communication and reduce conflict. ... Resolving Conflicts at Work maps out 8 paths to hone your conflict resolution skills and generate positive, productive change." [from dust jacket]
1. The hidden meaning to conflict stories ; 2. Transforming stories to resolve conflict ; 3. Stories unheard and untold ; 4. Stories that sacrifice life ; 5. Stories that hold organizations hostage ; 6. Stories of boundary violations
Ch.1 The search for gold ; Ch.2.Knowing what to mine ; Ch.3.The route towards the implementation of shared services ; Ch.4.Scopoing shared services ; Ch.5.Shared services cannot be sold, it can only be bought ; Ch.6.The initial size up : understanding where you are ; Ch.7.Strategic outsourcing ; Ch.8.Organizing and leading shared services ; Ch.9.The foundation for success ; Chr.10.Creating a culture of commitment ; Ch.11.Evolving the shared services business ; Ch.12.Measuring and evaluating success ; Ch.13.Fast forward.