"...this new edition also features chapters covering: differing research designs, the role of theory, and ethical issues in qualitative research; interview, focus group and observational methods; and documentary and conversation analysis." -- Back cover
With methods to synthesize qualitative evidence emerging, this book examines the methodological bases of qualitative synthesis and describes the processes involved in the conduct of a rigorous synthesis of qualitative evidence, with a particular focus on meta- aggregation.
This revised and updated edition of Qualitative Research in Health Care offers an introduction to conducting and interpreting qualitative research, incorporating new examples, references and chapters relevant for an introductory level text.
This hands-on, humorous look at customer service was written by two practicing physicians and provides a thorough blueprint for creating and sustaining a practical customer service program. The "Patient Care Survival Skilsl" are proven, successful strategies that nurses, physicians, housekeepers, lab technicians--anyone who comes in contact with the patient--cam employ to improve custmer service and thus make their own job easier.
With the health care industry under increasing pressure to control costs while delivering the highest quality care, it is imperative that providers understand and make use of the latest methods for monitoring quality of care and services. Now in its second edition, Quality Management in Health Care: Principles and Methods has been thoroughly updated and revised to contain the latest information about the current state of performance in health care. From the basics of gropu processes to quality improvement tools and statistical analyses, this book will provide you with an essential knowledge base, whether you are a novice in quality improvement or a practicing professional.
