The Six Sigma Book for Healthcare: Improving Outcomes by Reducing Errors demystifies the increasingly popular Six Sigma approach to improving quality. This book provides a clear explanation of what Six Sigma is, how it works, and how it can be applied to healthcare management.
The book also provides valuable guidance and tools that will help you implement the Six Sigma method at your organization. You and your staff can work through cases that illustrate the method. A companion web site provides additional teaching and learning tools, including lists of data for working through cases, sample spreadsheets show additional detail about the examples used in the book, and tools for presenting results in a PowerPoint format appropriate for a management team meeting.