Invisible architecture -- From accountability to ownership -- The foundation of core values -- The superstructure of organizational culture -- The interior finish of workplace attitude -- Blueprinting a culture of ownership -- Three essential elements of a culture of ownership -- Personal values and organizational values -- Leadership for a culture of ownership -- Anatomy of a change movement : what the movement to ban public smoking has to teach healthcare leaders about culture change.
Positive Deviance (PD) is an approach to social change that enables communities and organizations to discover the wisdom they already have, and then to act on it. This book tells the remarkable story of how a people-centered approach to organizational and social change, accompanied by sound scientific and technical expertise, yielded positive quality outcomes for ordinary citizens, health care institutions and their patients, and society in general.
"Blending case studies with practical theory, this book uniquely describes how the healthcare value proposition can be changed by reducing waste, variation, and complexity in healthcare. It reveals the leadership tenacity and culture change required to remove waste from healthcare processes and eliminate the root cause of soaring costs, poor quality and safety, and limited access. It provides practical, applicable advice alongside personal and organizational stories and case studies told by physician and administrative leaders, all students of the Toyota Production System"--Provided by publisher.