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IH Interior Health Library

6 records – page 1 of 1.

The Baptist health care journey to excellence: create a culture that WOWs

https://iha.andornot.com/permalink/library11806
Stubblefield, Al. Hoboken NJ: John Wiley & Sons , 2005. (Book)
Call No.
WX 153 S929 2005
Location
KGH Library
RIH Library
Author
Stubblefield, Al
Place
Hoboken NJ
Publisher
John Wiley & Sons
Pub Date
2005
Physical Description
xiv, 225 p. : ill.
Format
Book
Subject
Health Facilities
Leadership
Health Services Administration
Medical care
Management
Abstract
The baptist health care journey to excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. For three consecutive years, Baptist Health Care has been ranked as one of Fortune magazine's 100 Best Companies to Work for in America. All five of Baptist Health Care's hospitals have spent multiple years in the top one percent in patient satisfaction based on survey results from the largest hospital patient database in the world. In 2004, President George W. Bush awared the company the coveted Malcolm Baldrige National Quality Award. But Baptist Health Care was not always a success story. In 1995 Al Stubblefield and his management tieam had to face some harsh realities: patient satisfaction rating had reached an all-time low; recent corporate reengineering efforts had damaged employee morale; and five years of merger discussions with three different organizations further devastated morale. Al's suspicions were confirmed when an attitude survey conducted among his employees made it abundantly clearn: they were not please with the Baptist Health Care experience. In addition to the internal conflicts, their flagship hospital was competing against two facilities owned by national health care conglomerates with bigger budgets and deeper pockets. Outspending them was simply not possible. This is the story about how one company beat the odds and rebounded to become a leader in its field and a pioneer in management. By creating a cultural transformation within their Baptist Health Care organization, employees became engaged and inspired to perform at the highest levels. Their positive outlook translated into a level of service and operational excellence that has become the national benchmark. Through their story, you too will learn how to transform your organization into a WOW! culture with a passion for excellence.
Notes
KGH copy a Human Resources purchase Jan. 2006.
Includes index.
ISBN
0471708909
Call No.
WX 153 S929 2005
Location
KGH Library
RIH Library
Loan Policy
21 days
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Design for care: innovating healthcare experience

https://iha.andornot.com/permalink/library17947
Jones, Peter H. Brooklyn NY: Rosenfeld Media , 2013. (Book)
Call No.
W 26.5 J76 2013
Location
KGH Library
Author
Jones, Peter H
Place
Brooklyn NY
Publisher
Rosenfeld Media
Pub Date
2013
Physical Description
xix, 356 p. : col. ill. ; pbk.
Format
Book
Subject
Medical Informatics
Health Facilities
Delivery of Health Care
Health Services Administration
Notes
Includes bibliographical references and index.
ISBN
9781933820231
Call No.
W 26.5 J76 2013
Location
KGH Library
Loan Policy
21 days
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Disaster preparedness for healthcare facilities

https://iha.andornot.com/permalink/library17861
Kollek, Daniel, ed. Shelton CT: People's Medical Publishing House-USA , 2013. 1st ed. (Book)
Call No.
WX 186 D611 2013
Location
RIH Library
Author
Kollek, Daniel, ed
Edition
1st ed.
Place
Shelton CT
Publisher
People's Medical Publishing House-USA
Pub Date
2013
Physical Description
xvi, 566 p. : col. ill.
Format
Book
Subject
Disaster Planning
Health Facilities
Needs Assessment
Canada
Notes
Includes bibliographical references and index.
ISBN
9781607951698
Call No.
WX 186 D611 2013
Location
RIH Library
Loan Policy
21 days
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Superior productivity in health care organizations: how to get it, how to keep it

https://iha.andornot.com/permalink/library17121
Fogel, Paul. Baltimore MA: Health Professions Press, Inc. , 2004. (Book)
Call No.
WX 150 F655 2004
Location
RIH Library
Author
Fogel, Paul
Place
Baltimore MA
Publisher
Health Professions Press, Inc.
Pub Date
2004
Physical Description
xix, 187 p.
Format
Book
Subject
Hospital Administration
Efficiency, Organizational
Health Facilities
Health Services Administration
Personnel Management
Notes
Includes index
ISBN
97818788122933
Call No.
WX 150 F655 2004
Location
RIH Library
Loan Policy
21 days
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Violence in the health sector: proceedings of the Third International Conference on Violence in the Health Sector : linking local initiatives with global learning, 24 - 26 October 2012, Sheraton Vancouver Airport Hotel, Vancouver, Canada

https://iha.andornot.com/permalink/library17184
Needham, Ian, ed, McKenna, Kevin, ed, Kingma, Mireille, ed, Oud, Nico, ed. Amsterdam NL: Kavanah , 2012. (Book)
Call No.
WX 185 V795 2012
Location
RIH Library
Author
Needham, Ian, ed
McKenna, Kevin, ed
Kingma, Mireille, ed
Oud, Nico, ed
Corporate Author
Conference on Violence in the Health Sector (3rd : 2012 : Vancouver BC)
Place
Amsterdam NL
Publisher
Kavanah
Pub Date
2012
Physical Description
480 p. : ill.
Format
Book
Subject
Health Facilities
Violence
Risk Management
Notes
Co-published by: Oud Consultancy & Conference Management, Amsterdam NL
Includes bibliographical references.
ISBN
9789057401008
Call No.
WX 185 V795 2012
Location
RIH Library
Loan Policy
21 days
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Workplace violence in mental and general healthcare settings

https://iha.andornot.com/permalink/library18506
Privitera, Michael, ed. Sudbury MA: Jones & Bartlett , 2011. (Book, CD-ROM)
Call No.
WX 185 W926 2011
Location
KGH Library
Author
Privitera, Michael, ed
Place
Sudbury MA
Publisher
Jones & Bartlett
Pub Date
2011
Physical Description
xix, 330 p. : ill. + 1 CD-ROM
Format
Book
CD-ROM
Subject
Safety Management
Health Facilities
Mental Health Services
Workplace
Notes
Includes bibliographical references and index.
ISBN
9780763779344
Call No.
WX 185 W926 2011
Location
KGH Library
Loan Policy
21 days
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6 records – page 1 of 1.