Includes DVD and training leader's guide. This is no. 2 in the series. No. 1:Leadership: an art of possibility (DVD & training leader's guide) is available. KGH Library also has a multimedia kit of the same title that includes a self-study workbook.
Introduction : from ouch! to wow! -- In search of competitive advantage -- Committing to the mission -- Maintaining a balanced approach : pillars of operational excellence -- Fueling employee-driven culture change -- Engaging your workforce : communicate, communicate, communicate! -- Selecting the best employees -- Maximizing employee loyalty -- Celebrating successes through reward and recognition -- Maintaining quality through service teams -- Scripting for superior service -- Developing rounding and service recovery techniques -- Establishing ongoing leadership training -- Building a culture that holds employees accountable -- Beyond Baptist health care : other systems on the journey to wow! -- Appendix: What about the physicans?
Like other international jurisdictions, the Canadian health sector faces significant demands for change and improvement to meet the needs of the 21st Century. To achieve that goal, highly sophisticated and capable leaders are required across all dimensions of the health system. Bringing Leadership to Life in Health: LEADS in a Caring Environment examines the essence of leadership itself and what it means to be a leader in today's world. The authors describe key challenges that demand reform in the health sector, examine why better leadership is the source code for better system performance, and look at the issues that stand in the way of getting that leadership. This book describes the five domains of the Caring Environment capabilities framework: Lead Self, Engage Others, Achieve Results, Develop Coalitions, and Systems Transformation. Bringing Leadership to Life in Health: LEADS in a Caring Environment is a simple, easily accessible, and research informed book which will explain the LEADS in a Caring Environment capabilities framework that has been adopted across Canada as the foundation for health leadership talent management. This book will illustrate this framework through supportive research, relevant stories solicited from health leaders at all levels as well as the inclusion of "learning moments" to help the readers reflect on their own experiences.
Invisible architecture -- From accountability to ownership -- The foundation of core values -- The superstructure of organizational culture -- The interior finish of workplace attitude -- Blueprinting a culture of ownership -- Three essential elements of a culture of ownership -- Personal values and organizational values -- Leadership for a culture of ownership -- Anatomy of a change movement : what the movement to ban public smoking has to teach healthcare leaders about culture change.
"This book introduces a unique and practical coaching style as a way of interacting with colleagues, managing direct-reports, helping others solve problems, responding to change, making effective choices and developing professionally. It draws from four evidence-based models for interacting with others and facilitating change - solution-focused therapy, cognitive-behavioral therapy, motivational interviewing, and transactional analysis - and reframes them so that they are congruent with managerial and leadership terminology and provide a practical set of methods and tools for today's healthcare leader"--