Based on the world famous Thomas-Kilmann Conflict Mode Instrument, this program offers proven methods for recognizing and resolving conflict. Viewers will learn: proven methods for recognizing conflict, the five most valuable methods of conflict resolution, the two basic dimensions of human behavior in conflict situations, how to take responsibility for conflict and its resolution.
Kit contents: Fish! Catch the energy, release the potential (DVD; 18 min.) ; Fish! Catch the energy, release the potential: the guide (book) ; Leader fish! Personal guide (book) ; Fish! Work play book ; Fish! Tales: vital signs (DVD; 18 min.) ; Fish! Tales (book) ; Pete the Perch (stuffed toy).
At Missouri Baptist Medical Center, the staff deals with emotionally difficult situations, the challenges of providing exceptional health care and the everyday stresses we all feel. But when they introduced "FISH!" into the environment, they revitalized their work... and their lives!
Go behind the scenes at Missouri Baptist, where the staff learned to "Be There" for patients and for each other - no matter how difficult the situation.