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IH Interior Health Library

4 records – page 1 of 1.

von Puttkamer, Peter, writer & director, von Puttkamer, Peter & Sheera von Puttkamer, producers. [West Vancouver BC]: Gryphon Productions , 1995. (DVD)
Call No.
WA 300 DC2.1 B171 1995
Location
RIH Library
Author
von Puttkamer, Peter, writer & director
von Puttkamer, Peter & Sheera von Puttkamer, producers
Corporate Author
Cariboo Friendship Society
Place
[West Vancouver BC]
Publisher
Gryphon Productions
Pub Date
1995
Physical Description
1 DVD (27 min.)
Format
DVD
Subject
Aboriginal peoples
Indigenous peoples
First Nations
Carrier Indians
Chilcotin
Cariboo Chilcotin Cross Cultural Communications Project
Medical care
Health
British Columbia
Aboriginal Health Collection
Abstract
Today the native peoples of North America are living with two different medical and healing systems. This video looks at the different approaches. The program is designed to improve understanding between non-native health care workers and native people.
Call No.
WA 300 DC2.1 B171 1995
Location
RIH Library
Loan Policy
21 days
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The Baptist health care journey to excellence: create a culture that WOWs

https://iha.andornot.com/permalink/library11806
Stubblefield, Al. Hoboken NJ: John Wiley & Sons , 2005. (Book)
Call No.
WX 153 S929 2005
Location
KGH Library
PRH Library
RIH Library
Author
Stubblefield, Al
Place
Hoboken NJ
Publisher
John Wiley & Sons
Pub Date
2005
Physical Description
xiv, 225 p. : ill.
Format
Book
Subject
Health Facilities
Leadership
Health Services Administration
Medical care
Management
Abstract
The baptist health care journey to excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. For three consecutive years, Baptist Health Care has been ranked as one of Fortune magazine's 100 Best Companies to Work for in America. All five of Baptist Health Care's hospitals have spent multiple years in the top one percent in patient satisfaction based on survey results from the largest hospital patient database in the world. In 2004, President George W. Bush awared the company the coveted Malcolm Baldrige National Quality Award. But Baptist Health Care was not always a success story. In 1995 Al Stubblefield and his management tieam had to face some harsh realities: patient satisfaction rating had reached an all-time low; recent corporate reengineering efforts had damaged employee morale; and five years of merger discussions with three different organizations further devastated morale. Al's suspicions were confirmed when an attitude survey conducted among his employees made it abundantly clearn: they were not please with the Baptist Health Care experience. In addition to the internal conflicts, their flagship hospital was competing against two facilities owned by national health care conglomerates with bigger budgets and deeper pockets. Outspending them was simply not possible. This is the story about how one company beat the odds and rebounded to become a leader in its field and a pioneer in management. By creating a cultural transformation within their Baptist Health Care organization, employees became engaged and inspired to perform at the highest levels. Their positive outlook translated into a level of service and operational excellence that has become the national benchmark. Through their story, you too will learn how to transform your organization into a WOW! culture with a passion for excellence.
Notes
KGH copy a Human Resources purchase Jan. 2006.
Includes index.
ISBN
0471708909
Call No.
WX 153 S929 2005
Location
KGH Library
PRH Library
RIH Library
Loan Policy
21 days
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Colonizing bodies: aboriginal health and healing in British Columbia, 1900-50

https://iha.andornot.com/permalink/library15629
Kelm, Mary-Ellen. Vancouver BC: UBC Press , 1998. (Book)
Call No.
WA 300 K29 1998
Location
KGH Library
RIH Library
VJH Library
Author
Kelm, Mary-Ellen
Place
Vancouver BC
Publisher
UBC Press
Pub Date
1998
Physical Description
xxiii, 248 p. : ill.
Format
Book
Subject
Aboriginal peoples
Indigenous peoples
First Nations
Health Behavior
Medical care
Social Medicine
History
Cultural Competency
Aboriginal Health Collection
ISBN
0774806788
Call No.
WA 300 K29 1998
Location
KGH Library
RIH Library
VJH Library
Loan Policy
21 days
Less detail
thumbnail
McIlwraith, Janine, Madden, Bill. Pyrmont NSW: Lawbook Co. , 2014. 6th ed. (Book)
Call No.
W 32.5 M152 2014
Location
RIH Library
Author
McIlwraith, Janine
Madden, Bill
Edition
6th ed.
Place
Pyrmont NSW
Publisher
Lawbook Co.
Pub Date
2014
Physical Description
xlvii, 717 p. : ill.
Format
Book
Subject
Medical care
Health Personnel
Malpractice
Law
Legislation
Australia
Notes
Includes bibliographical references and index.
ISBN
9780455232829
Call No.
W 32.5 M152 2014
Location
RIH Library
Loan Policy
21 days
Less detail
thumbnail

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