Invisible architecture -- From accountability to ownership -- The foundation of core values -- The superstructure of organizational culture -- The interior finish of workplace attitude -- Blueprinting a culture of ownership -- Three essential elements of a culture of ownership -- Personal values and organizational values -- Leadership for a culture of ownership -- Anatomy of a change movement : what the movement to ban public smoking has to teach healthcare leaders about culture change.
"Blending case studies with practical theory, this book uniquely describes how the healthcare value proposition can be changed by reducing waste, variation, and complexity in healthcare. It reveals the leadership tenacity and culture change required to remove waste from healthcare processes and eliminate the root cause of soaring costs, poor quality and safety, and limited access. It provides practical, applicable advice alongside personal and organizational stories and case studies told by physician and administrative leaders, all students of the Toyota Production System"--Provided by publisher.
Ch.1 The search for gold ; Ch.2.Knowing what to mine ; Ch.3.The route towards the implementation of shared services ; Ch.4.Scopoing shared services ; Ch.5.Shared services cannot be sold, it can only be bought ; Ch.6.The initial size up : understanding where you are ; Ch.7.Strategic outsourcing ; Ch.8.Organizing and leading shared services ; Ch.9.The foundation for success ; Chr.10.Creating a culture of commitment ; Ch.11.Evolving the shared services business ; Ch.12.Measuring and evaluating success ; Ch.13.Fast forward.