Based on the world famous Thomas-Kilmann Conflict Mode Instrument, this program offers proven methods for recognizing and resolving conflict. Viewers will learn: proven methods for recognizing conflict, the five most valuable methods of conflict resolution, the two basic dimensions of human behavior in conflict situations, how to take responsibility for conflict and its resolution.
"This essential guide offers numerous suggestions for transforming conflict into opportunities for positive change and improving workplace relationships. Based on decades of experience resolving highly complex organizational disputes, the authors provide practical methods you can use every day, in any work setting, to improve communication and reduce conflict. ... Resolving Conflicts at Work maps out 8 paths to hone your conflict resolution skills and generate positive, productive change." [from dust jacket]
1. The hidden meaning to conflict stories ; 2. Transforming stories to resolve conflict ; 3. Stories unheard and untold ; 4. Stories that sacrifice life ; 5. Stories that hold organizations hostage ; 6. Stories of boundary violations