1.New health care system: challenges to nursing leadership ; 2.Leadership theory ; 3.Interactive processes of leadership: communication and group process ; 4.Decision making and conflict management ; 5.Ethical responsibility of the nurse leader ; 6.Organization and management theory ; 7.Overview of nursing management ; 8.Delegation ; 9.Maintaining standards ; 10.Motivation in the work setting ; 11.Monitoring and improving performance ; 12.Legal issues in the work place ; 13.Managing change ; 14.Managing resources: the staff ; 15.Managing resources: time ; 16.Managing resources: the budget ; 17.Informatics in nursing.
Presents the belief that effective leaders accomplish "big things" by giving employees clear goals, solid accountabilities, and ongoing feedback, coaching, and recognition. These are the leadership traits of the Santa Claus in each of us.
"This essential guide offers numerous suggestions for transforming conflict into opportunities for positive change and improving workplace relationships. Based on decades of experience resolving highly complex organizational disputes, the authors provide practical methods you can use every day, in any work setting, to improve communication and reduce conflict. ... Resolving Conflicts at Work maps out 8 paths to hone your conflict resolution skills and generate positive, productive change." [from dust jacket]